Skip to main content

FDA Detention Sampling & Testing Services

Nationwide FDA Detention Sampling Support Independent private company. Not affiliated with the U.S. FDA.
+1 (786) 561-3726 WhatsApp
Independent Sampling • Chain of Custody • Laboratory Coordination
Have an FDA-detained shipment?
Client Portal Request Sampling Assistance

Legal

Privacy Policy

Effective date: July 12, 2026  ·  FDA Detention Sampling, a Retro Consultants, LLC company

Secure handling of confidential case documents and client information
In plain terms: we collect the information you give us (contact details and case details) plus standard website analytics; we use it to review and coordinate your case and to communicate with you; we share case information with the parties needed to do the work — facilities, samplers, laboratories, couriers, and the professionals you authorize; and we do not sell your personal information. The full policy below controls.

1. Who We Are

This website, fdadetentionsampling.com (the "Site"), is operated by Retro Consultants, LLC, doing business as FDA Detention Sampling ("we," "us," or "our"). We are an independent private company that coordinates sampling, chain-of-custody documentation, independent laboratory testing, and related logistics for import shipments detained by the U.S. Food and Drug Administration. We are not affiliated with, endorsed by, or part of the U.S. Food and Drug Administration or any government agency.

2. Scope of This Policy

This policy describes how we collect, use, share, and protect information when you visit the Site, submit a form, contact us by phone, WhatsApp, or email, or engage our coordination services. It does not apply to third-party websites we link to (including government websites) or to the independent practices of laboratories, facilities, couriers, or other third parties involved in your case, each of which handles information under its own policies.

3. Information We Collect

Information you provide

  • Contact and identity information — name, company, email address, phone number, WhatsApp number, and preferred language, submitted through our forms or provided by phone, WhatsApp, or email.
  • Case and shipment information — product details, entry numbers, shipment locations, warehouse and broker contacts, detention charges, import alert numbers, deadlines, testing needs, and related details you submit through our intake form or communications.
  • Documents — FDA notices, labels, entry documents, prior laboratory reports, photographs, and other files you send us by email, WhatsApp, or other channels.
  • Communications — the contents of your messages and correspondence with us.

Information collected automatically

  • Usage and device data — IP address, browser type, device information, pages visited, referring pages, and similar analytics data collected through cookies and similar technologies.
  • Form and CRM tracking — our forms submit to HubSpot, our customer relationship management platform, which may set a tracking cookie (such as hubspotutk) and associate your form submissions with your visits to the Site.

4. How We Use Information

  • To review your case, respond to your inquiry, and provide our coordination services;
  • To communicate with you about your case, including by phone, WhatsApp, and email;
  • To plan and coordinate sampling, custody documentation, laboratory testing, and logistics with the third parties involved in your case;
  • To operate, secure, analyze, and improve the Site and our services;
  • To send you service-related or, with your consent where required, marketing communications, from which you may opt out at any time;
  • To comply with legal obligations, enforce our terms, and protect our rights and the rights of others.

5. How We Share Information

We do not sell your personal information. We share information in the following circumstances:

  • Case coordination parties — warehouses and holding facilities, sampling personnel, independent laboratories, couriers, and other parties whose participation is necessary to perform the services you request. We share the information each party needs to perform its role.
  • Your authorized parties — your customs broker, regulatory consultant, attorney, or other representatives, as you direct or authorize.
  • Service providers — vendors that support our operations, such as HubSpot (forms and CRM), website hosting, analytics, and communication tools, under obligations appropriate to their role.
  • Affiliated services — within Retro Consultants, LLC, including our related service FDA Registration Assistance, where relevant to your inquiry.
  • Legal requirements — where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of any person.
  • Business transfers — in connection with a merger, acquisition, financing, or sale of assets, in which case information may be transferred as part of that transaction.

We do not submit your information, documents, or laboratory results to FDA. Whether and how anything is submitted to FDA is a decision made by you and your authorized parties.

6. Cookies & Tracking

The Site uses cookies and similar technologies for functionality, analytics, and CRM tracking (including HubSpot cookies that associate your visits with your form submissions). You can control cookies through your browser settings, including blocking or deleting them; some Site features may not function fully without them. Where required by applicable law, we will request your consent for non-essential cookies.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy — including maintaining case records, complying with legal and accounting obligations, resolving disputes, and enforcing agreements — after which it is deleted or de-identified in accordance with our retention practices.

8. Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please use judgment when transmitting sensitive documents and contact us if you have concerns about a particular transmission channel.

9. Your Choices & Rights

  • Access, correction, deletion — you may request access to, correction of, or deletion of your personal information by contacting us at the address below. We will respond in accordance with applicable law.
  • Marketing opt-out — you may opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us. We may still send service-related communications about an active case.
  • Region-specific rights — depending on where you live, you may have additional rights under applicable privacy laws (for example, certain U.S. state privacy laws or the EU/UK GDPR), such as rights to data portability, to restrict or object to processing, or to lodge a complaint with a supervisory authority. To exercise any such rights, contact us using the details below.

10. International Visitors

We are based in the United States, and information we collect is processed and stored in the United States, where data protection laws may differ from those in your jurisdiction. By using the Site or providing information to us, you understand that your information will be transferred to and processed in the United States.

11. Children's Privacy

The Site and our services are intended for businesses and business professionals and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

12. Third-Party Links

The Site links to third-party websites, including official government websites such as FDA.gov and CBP.gov. Those sites operate under their own privacy practices, which we do not control and for which we are not responsible.

13. Changes to This Policy

We may update this policy from time to time. The effective date above reflects the latest revision, and material changes will be posted on this page. Your continued use of the Site after changes take effect constitutes acceptance of the revised policy.

14. Contact Us

For privacy questions or to exercise your rights:

FDA Detention Sampling is an independent private company. We are not affiliated with, endorsed by, or part of the U.S. Food and Drug Administration. This policy is provided for transparency about our information practices and does not constitute legal advice. FDA makes the final admissibility decision on every import entry.